Category Archives: Hospitality

10 Years of Great Business!

DESITA Blog

Norman CescutThere might not be an actual, tried-and-tested recipe for success, but there definitely is a key ingredient to realize one’s dreams – Passion.

We were born out of this intrinsic passion for design and business when our Owner & CEO, Norman Cescut (LinkedIn), decided to make a foray into the world of entrepreneurship with the vision of establishing a full range consultancy specializing in shop concept design.

Our Genesis

Establishing a renowned international consultancy company was not a cakewalk for Norman (blog). For almost four years he walked a tightrope – discussing out-of-the-box and value generating business ideas with potential partners, convincing hesitant prospects about the plausibility of ‘new concepts’ in an otherwise traditional Retail and Franchising business that operated strictly on conventional and time-honored principles and feared trying something new, and of course facing a series of rejections.
But after fours years of…

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Facts & figures about Retail, Franchising and …

What’s a concept?

Retail design is a creative and commercial discipline that combines several different areas of expertise together in the design and construction of retail space. Retail design is primarily a specialized practice of architecture and interior design, however it also incorporates elements of interior decoration, industrial design, graphic design, ergonomics, and advertising. Read more

How big is Christmas for Retail?

Christmas is big, no doubt about it. How big depends on what type of retail. Highest honors for big holiday volume goes to sporting goods, electronics, and clothing, but general merchandise and non-store retailers (like Amazon) are close behind. Lower holiday season sales occur at car dealers, building materials stores and gas stations. Read more

MENA: Franchise scenario

The total population of MENA region is 320 Million – 60% > 25 years. Regions population growth rate is 3-5% per year. One of the highest worldwide. In the next 3 years 500.000+sqm of new Retail will enter the Dubai’s market. Read more

What a brand today?

Are you aware of this?

DESITA slogan

Sostenibilità: la mia verità

Si, la verità. Nient’altro che la verità. Perlomeno la mia, ovvio.

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L’idea mi venne in mente lo scorso gennaio, quando alle prese con la presentazione per il mio intervento al TEDxBocconi, ho dovuto ripercorrere a ritroso più di 3 lunghi anni. Al TED, avrei dovuto parlare delle mie esperienze professionali in relazione con la sostenibilità, partendo dal progetto di ECOFFEE. Chi ha parlato in pubblico, senza essere un oratore e chi ha domestichezza con le presentazioni in Power Point, sa benissimo quanto sia difficile riassumere e racchiudere più di 3 anni di esperienze in 15 minuti e 15 slides a disposizione. Se poi, come detto nel post relativo, oltre all’emozione, ci si mette anche l’influenza …

Comunque, l’idea maturata nel tempo, è quella di scrivere per benino le mie esperienze, i progetti, le persone e le aziende incontrate e tutto quello che mi è accaduto nel bene e nel male, fino a questi giorni. In poche parole, esplicitare al massimo il mio intervento al TED, raccontando aneddoti e dettagli. Si, come detto, nel bene e nel male.

Perchè? Perchè la sostenibilità, quella vera, non è quella che si pensa o quella che si legge sui giornali o su internet. Non è quella che vi propinano le aziende dagli slogan tutti “green oriented” o i manager dai titoli inventati e posticci. Probabilmente non sarà nemmeno quella che vi racconterò io. Starà a voi giudicare, ma vi assicuro che scoprirete cose interessanti.

Quindi? Se avrete pazienza e voglia di leggere il mio punto di vista, prossimamente pubblicherò “svariati capitoli” sulle mie esperienze personali e la sostenibilità. Spero di riuscire ad essere abbastanza costante, perchè fino a febbraio ho già l’agenda abbastanza fitta di impegni importanti e viaggi all’estero e soprattutto, spero vi interessi.

Un ultima premessa: il mio blog è impostato sia per l’italiano che per l’inglese, a seconda di cosa voglio pubblicare e del pubblico a cui mi rivolgo. I post sulla sostenibilità saranno in italiano. Capirete da soli il perchè.

Buona lettura.

Caffè nero bollente

Il mio recente articolo – “espresso : “giornate” = Italia : business” – ha ricevuto una particolare attenzione dagli operatori del settore e canale Ho.Re.Ca.

La condivisione e successiva visibilità dovuta ai social network ha portato l’articolo ad essere letto e commentato off-line da molte persone che, ringrazio pubblicamente, mi hanno scritto. Tutti sono d’accordo con il mio pensiero ed alcuni hanno volutamente illustrato il loro punto di vista.

Daniele, che ama definirsi “l’ultimo dei romantici” in riferimento al suo lavoro da Barista (la maiuscola non è un errore ma la volontà di dare risalto ad una professione difficile e dignitosa), pensa che si stia perdendo il vero senso del “mestiere”. Scrive: “essere un Barista non è solamente una questione di tecnica”. Verissimo, per fare il Barista servono anche anima e corpo, perchè per stare anche 10 ore in piedi dietro ad un bancone a contatto con la clientela più disparata, servono doti e capacità, anche intellettuali, non indifferenti. Poi certo, dipende dal contesto.

Infatti non basta registrarsi ad un evento come la “giornata dell’espresso italiano” per far del proprio bar un locale di qualità.

“Ma dove è finita l’umiltà?” chiede Daniele. “Per operare professionalmente ci vuole umiltà e vocazione, non arroganza e saccenza. Non si diventa Baristi dopo 15 minuti di contest o solamente perchè si sono comprate delle costose coffee stations. Il vero Barista è quello che non spreca, è quello che usa anche il porta filtro da uno. Noi siamo la prima ed in certi giorni anche l’unica faccia amica per molti dei nostri clienti, i quali sono gli unici veri protagonisti del nostro locale”. Ricorda Daniele che negli anni 90, fece il suo primo corso da Barman dal Sig. Cinelli, il classico Barman d’albergo vecchio stile che parlava ben 7 lingue e leggeva 3/4 quotidiani al giorno per avere una visione completa e non di parte di quello che accadeva nel mondo, per poter affrontare qualsiasi tipo di conversazione. Daniele cita il Sig. Cinelli: “Per imparare a fare un cocktail ci vuole poco, per imparare ad essere un Barman ci vuole una vita”.

Verissimo, il mestiere dell’ospitalità si impara strada facendo, con dedizione supportata da continui aggiornamenti e tanta pratica. 

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Alcuni, mi hanno scritto risollevando la questione del “patentino” o comunque di un certificato o come volete chiamarlo, che permetta solo a chi ha seguito almeno un corso ad operare dietro un bancone. Come accade all’estero. Magari ne parleremo prossimamente.

Infine, come richiesto nel mio precedente articolo, vi informo che non ho ancora ricevuto risposta dal Dott. Zecchini, presidente dell’Istituto Nazionale Espresso Italiano a cui ho inviato anche una email di conoscenza dell’articolo. Vi terrò informati.

Vi lascio con l’invito a leggere “Il flop della 1° giornata europea del gelato artigianale. Le considerazioni di una ex” (Brava Alessia!) e ne approfitto per augurare a tutti una felice e serena Pasqua!

15 days of travels and food around the world

Last 12th of February, with a colleague of mine, I went to Ljubljana to meet some potential clients willing to develop a new food concept project. It was snowing and as soon as we entered in Slovenia, the panorama changed. slovenia0

Beautiful. Striking.

We arrived at the perfect time to make the check-in at the hotel and to have some free time to enjoy Ljubljana downtown. Have you been there? You should, its beautiful! Again the time was perfect to have an aperitif. We went to one of the most beautiful wine bar I ever seen, the Movia. The atmosphere you can brief there is totally brought from the vineyards. We had Movia Cabernet Sauvignon. Outstanding ! Dinner at River House.

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On the 14th, I flew to Madrid to meet an architectural and engineering group for Retail and Food & Beverages projects. Their great services are complementary with those of DESITA, therefore we met to find a mutual benefit business collaboration agreement. We succeed! Later on, we went to visit some of their projects. Dinner at La Tagliatella an impressive franchising concept.

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Last week I was in Dubai to attend to Gulfood. I was there together with FCSI EAME colleagues to guard the booth at the exhibition. We have been successful. Foodservice Consultants Society International (FCSI) is the premier association promoting professionalism in foodservice and hospitality consulting. With over 1300 members in over 46 countries, FCSI members offer a wide range of consulting services including concept development, feasibility studies, food safety, design, marketing, operations and training. FCSI is changing a lot in its structure, philosophy and mission and we are all proud of this huge effort made by the Board of Directors. The website is brand new like the “foodservice consultant” magazine that provides authoritative insight, opinion and intelligence to help foodservice professionals keep in touch with the tings that matter.

It was nice to meet with clients, colleagues and old friends.

Dubai-Burj-KhalifaFor an important meeting I went to the Armani Hotel at Burj Khalifa, the tallest building in the world. It was my second time there after its opening and to meet with my guest, I went to the coffee shop in the lobby. Time was nice so we decided to share an Italian bottle of wine. With all my surprise, the young waiter served us the ordered white wine with apparent difficulty and … the white wine wasn’t cold and not even fresh. Unbelievable.

We pointed out the regrettable inconvenience and the waiter brought us immediately a new bottle … with the same warm temperature. We had to call the waiter back and ask at least for an ice bucket and wait for a more pleasant wine temperature.

The fact is that I paid that bottle like 70 Euro and I didn’t receive any good service. It’s a shame as we were in THE Location. Now I probably understand why the f&b manager didn’t reply to my emails last year when I had my dinner at Mediterraneo. Beautiful atmosphere but very normal food. I think Armani Hotel has a lack in training human resources. Mr. Giorgio, please do something!

While I was in Dubai, I’ve been invited from a Sheikh friend of mine to attend the Peru Food Festival at Madinat Jumeirah’s Souk Amphitheater. What a surprise the Peruvian food. It’s just great! And it’s considered on the the next food trend worldwide.

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So hurry up my friends, let’s organize a trip to Peru and all its wonders. Ready?

Well, I can’t write about everything happened because 15 days are quite long and things are many. I hope you enjoyed these few facts.

Traveling and sharing time with great people while having good food. Yes, that’s life!

Invisible Mirrorcube eco-hotel room available for purchase

Situated in the forest area around Harads, Sweden, Treehotel has now implemented five of the 24 rooms it has planned for the area. Among those are “The Blue Cone,” “The UFO” and “The Bird’s Nest,” all suspended four to six meters above the ground and designed in eco-minded fashion by some of Scandinavia’s leading architects.

Designed to blend into its surroundings so as not to ruin the view, the Mirrorcube is an addition to this collection, featuring mirrored walls that reflect their surroundings and yet are safe for passing birds thanks to a layer of infrared film. Featuring six windows and a panoramic view, the Mirrorcube accommodates two people with a double bed, bathroom, lounge, and rooftop terrace.

Perhaps most interestingly of all, the Mirrorcube is now for sale, with a delivery time of roughly four months. Retail pricing is reportedly about EUR 275,000 excluding transportation costs.

Because of the cube’s ability to blend into its surroundings so well, it may be a perfect choice for those looking to create accommodation in areas of natural beauty. Treehotel is currently looking for suitable resellers for its Mirrorcube.

via Swedish hotel’s nearly invisible glass ‘tree rooms’ | Springwise.

Hoppit: highly curated recommendations for restaurants based on ambience

Tourists already have a variety of options when trying to work out what to do based on their mood. In the US, UK and Canada the I Feel London site, which groups activities by participant mood — energetic, sophisticated, hungover — is one such example. hoppit

Taking a similar concept and applying it to restaurants, Hoppit is the first site to provide a dining-out search engine which filters its results based on the ambience of venues.

Based in Manhattan and currently available in 25 cities in the US, each restaurant in the Hoppit database is tagged with one of ten “vibes” or types of atmosphere. These include ‘classy & upscale’, ‘hipster’, ‘romantic’ and ‘cozy & quaint’, among others. Users can manage their search results based on these categories, as well as the type of people they will be dining with – whether friends, family, business associate or date — the food they would like to eat, and the noise volume they would like to experience. Hoppit then displays a list of the nearby restaurants suited to the user’s plans and mood.

The service uses “natural language processing technology and algorithms” to sort its data, which draws on existing online reviews. Search results are complemented by food and drink deals through sites such as Groupon and Gilt City, which are shown beside the restaurant options.

via Site helps users choose restaurants based on atmosphere | Springwise.

How to achieve Sustainability in the Restaurant Industry

The notion of sustainability will remain for countless years to come. No matter if you’re talking about the product design, agriculture, construction, food or restaurant industries, sustainability is at the forefront.

While most industries are developing more sustainable approaches to products and services, the food and restaurant industries are making tremendous headway, in alliance with health and environmentally-conscious consumers.

Nowadays, consumers are taking note of how they eat and are taking strides to make changes. Not only do they want healthier foods on their tables, they want a cleaner, healthier planet. In fact, an increased portion of food dollars are being spent at local farmers markets, as well as an overwhelming number of consumers taking part in Community-Supported Agriculture (CSA) programs.

Furthermore, the One Green Score for One Earth sustainability research study revealed some 63% of those surveyed said they were extremely committed to buying sustainable goods. It doesn’t stop there. More and more, consumers are taking on the task of self-farming. In fact, Forbes predicts that by the year 2018, 20% of all food consumed in U.S. cities will come from rooftop and parking lot farms.

The restaurant industry, one of the most wasteful industries in the world, as a whole is seemingly tackling sustainability in its own way as well. By adopting certain practices such as utilizing solutions like Foodem to purchase sustainable, organic food products, putting food education at the heart of their businesses, realizing industry partnerships are mandatory, creating ways to reduce and reuse food waste and being environmentally-conscious when designing and building dining locations, the restaurant industry has finally wrapped its head around what needs to be done, even though there remains tons to accomplish.

To put the vision of sustainability and the restaurant industry into perspective, check out Chef Arthur Potts-Dawson’s enlightening Ted Talk.

via Sustainability and the Restaurant Industry: It Can Be Achieved | Foodem.com.

Accor launches PLANET 21 Sustainability Program

Accor is taking sustainable development to new heights, with the launch of PLANET 21.

The name is a direct reference to Agenda 21, the environmental action plan signed at the Rio Earth  Summit in 1992, and reminds us of the urgent concern that face our planet in the 21st century and the  need to change our methods of production and consumption logo_planet21_accor_hotelspatterns to preserve human beings and  eco-systems. With PLANET 21, Accor is making 21 commitments and the same number of quantified  goals for the year 2015, including:

  • employees trained in disease prevention in 95% of hotels;
  • 80% of  properties promoting balanced meals ;
  • 85% of hotels using eco-labelled products;
  • a 15% reduction in  water consumption;
  • 10% decrease in energy use at Accor’s owned and leased hotels worldwide.

“At a time when the Group is embarking on a phase of brisk expansion, with the aim of becoming the  global reference in hotel industry, we are reaffirming our choice of responsible growth capable of  generating shared value for all”, said Denis Hennequin, Chairman and Chief Executive Officer of  Accor.

“With the PLANET 21 program, we are putting sustainable hospitality at the core of the
Group’s strategy, development and innovation. I am convinced that sustainable development will  lead us towards a new business model. PLANET 21 gives us a fantastic driver of competitiveness for  our brands, attractiveness for our customers and partners and loyalty for our employees”.

Since 1994, when Accor first established its Environment Department, the Group has adopted  numerous solutions to contribute to the development of local communities, reduce water and energy  consumption and limit the environmental footprint of its hotels. With PLANET 21, Accor is reinforcing  its determination to put sustainable development at the heart of its activities: 21 commitments that  involve customers, partners and employees in order to improve Accor’s sustainability performance.

For these reasons, the new PLANET 21 strategy includes a program to engage customers, inviting  them to contribute to the hotels’ actions and achievements. From making a reservation to staying  and or dining in Accor hotels, customers will discover a rich and diverse array of messages that will  encourage them to contribute actively to the hotel’s action through a few simple gestures.

The tone of the messages will be friendly and thoughtful, aimed at encouraging customers to participate without  ever making them feel guilty.

How to make your hotel greener: 40 easy steps to follow

Hotel Management Asia recently published a list supplied by Pineapple Hospitality we found really interesting and useful if you aim to make your hotel a greener one.green_hotel_image

1. Programmable and digital control of your HVAC systems: Use electronic thermostats in guestrooms with pre-set settings to minimize energy consumption.

2. Key Card Energy Management System turn off lights when guests are not in room.

3. A linen and towel reuse program is a must.

4. Consider either Organic Cotton Linens or Linens made with Tencel+Plus™

5. Ozone laundry systems reduce the Water, Energy and Chemicals used by the wash.

6. Advance Laundry Solutions also has new drying technology that reduces energy consumption by up to 90%, yet requires no vent and extends textile life.

7. In-room recycling.

8. Recycling containers in all public areas.

9. Use compact florescent light (CFL) bulbs and energy-saving lighting fixtures

10. Install motion sensor-activated lights in areas that are infrequently used.

11. Use natural light as much as possible in common areas, restaurants and meeting rooms. Consider changing window coverings or installing skylights to improve to reduce artificial lighting.

12. “Green roofs” create energy savings by acting as super insulators, keeping buildings warm in the winter and cool in the summer. They also serve as a storm water management systems, catching pollutants as they drain off the roofs.

13. If not plants, how about installing solar panels on your roof?

14. Improve window and door seals. You will save on heating and cooling costs, reduce noise levels and decrease dust circulation.

15. Improve air quality by circulating outside air into guestrooms.

16. Identify something that is being discarded and find re-use for that item – such as reusing old tablecloths to make napkins.

17. Turn off all lighting/equipment/computers when not in use.

18. Make guest registration paperless.

19. Scan and email instead of fax.

20. When you do need to print, use recycled paper, soy-based inks and print double-sided.

21. Biodegradable 100% recycled room keys.

22. Use biodegradable and all-natural bathroom amenities, such as soaps, lotions, shampoos and conditioners.

23. Use bathroom amenity dispensers rather than individually packaged amenities.

24. Buy amenities, food and cleaning products in bulk to reduce waste and transportation costs.

25. 1.6 gallon per flush toilets installed in all rooms and guest areas.

26. Low-flow faucet aerators installed throughout the building and in all guestrooms.

27. Use of environmentally friendly (low VOC) paints.

28. Check with your pest management company to ensure use of integrated pest management (IPM) products and policies that are environmentally friendly and reduce the use of chemicals.

29. Use groundcover and drought-resistant plants to reduce amount of mow-able grass on your properties.

30. Go Smoke-Free!

31. Serve meals buffet style to reduce packaging and waste.

32. Use electric buffet warmers rather than canned fuels.

33. Serve water by each guest’s request rather than pre-pouring.

34. Stop using plastic water bottles.

35. Offer guests bicycles for short trips instead of driving.

36. Consider hybrid or electric vehicles for your fleet.

37. Used recycled rubber for the cardio room floor, or recycled tiles for pool floors.

38. Upcycle or recycle items you no longer need or use for their original purpose – such as in-room furnishings.

39. Give leftover food and/or amenities to charities.

40. Plant a garden and harvest organically-grown vegetables for your restaurant.