Tag Archives: hotels

15 days of travels and food around the world

Last 12th of February, with a colleague of mine, I went to Ljubljana to meet some potential clients willing to develop a new food concept project. It was snowing and as soon as we entered in Slovenia, the panorama changed. slovenia0

Beautiful. Striking.

We arrived at the perfect time to make the check-in at the hotel and to have some free time to enjoy Ljubljana downtown. Have you been there? You should, its beautiful! Again the time was perfect to have an aperitif. We went to one of the most beautiful wine bar I ever seen, the Movia. The atmosphere you can brief there is totally brought from the vineyards. We had Movia Cabernet Sauvignon. Outstanding ! Dinner at River House.

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On the 14th, I flew to Madrid to meet an architectural and engineering group for Retail and Food & Beverages projects. Their great services are complementary with those of DESITA, therefore we met to find a mutual benefit business collaboration agreement. We succeed! Later on, we went to visit some of their projects. Dinner at La Tagliatella an impressive franchising concept.

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Last week I was in Dubai to attend to Gulfood. I was there together with FCSI EAME colleagues to guard the booth at the exhibition. We have been successful. Foodservice Consultants Society International (FCSI) is the premier association promoting professionalism in foodservice and hospitality consulting. With over 1300 members in over 46 countries, FCSI members offer a wide range of consulting services including concept development, feasibility studies, food safety, design, marketing, operations and training. FCSI is changing a lot in its structure, philosophy and mission and we are all proud of this huge effort made by the Board of Directors. The website is brand new like the “foodservice consultant” magazine that provides authoritative insight, opinion and intelligence to help foodservice professionals keep in touch with the tings that matter.

It was nice to meet with clients, colleagues and old friends.

Dubai-Burj-KhalifaFor an important meeting I went to the Armani Hotel at Burj Khalifa, the tallest building in the world. It was my second time there after its opening and to meet with my guest, I went to the coffee shop in the lobby. Time was nice so we decided to share an Italian bottle of wine. With all my surprise, the young waiter served us the ordered white wine with apparent difficulty and … the white wine wasn’t cold and not even fresh. Unbelievable.

We pointed out the regrettable inconvenience and the waiter brought us immediately a new bottle … with the same warm temperature. We had to call the waiter back and ask at least for an ice bucket and wait for a more pleasant wine temperature.

The fact is that I paid that bottle like 70 Euro and I didn’t receive any good service. It’s a shame as we were in THE Location. Now I probably understand why the f&b manager didn’t reply to my emails last year when I had my dinner at Mediterraneo. Beautiful atmosphere but very normal food. I think Armani Hotel has a lack in training human resources. Mr. Giorgio, please do something!

While I was in Dubai, I’ve been invited from a Sheikh friend of mine to attend the Peru Food Festival at Madinat Jumeirah’s Souk Amphitheater. What a surprise the Peruvian food. It’s just great! And it’s considered on the the next food trend worldwide.

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So hurry up my friends, let’s organize a trip to Peru and all its wonders. Ready?

Well, I can’t write about everything happened because 15 days are quite long and things are many. I hope you enjoyed these few facts.

Traveling and sharing time with great people while having good food. Yes, that’s life!

Accor launches PLANET 21 Sustainability Program

Accor is taking sustainable development to new heights, with the launch of PLANET 21.

The name is a direct reference to Agenda 21, the environmental action plan signed at the Rio Earth  Summit in 1992, and reminds us of the urgent concern that face our planet in the 21st century and the  need to change our methods of production and consumption logo_planet21_accor_hotelspatterns to preserve human beings and  eco-systems. With PLANET 21, Accor is making 21 commitments and the same number of quantified  goals for the year 2015, including:

  • employees trained in disease prevention in 95% of hotels;
  • 80% of  properties promoting balanced meals ;
  • 85% of hotels using eco-labelled products;
  • a 15% reduction in  water consumption;
  • 10% decrease in energy use at Accor’s owned and leased hotels worldwide.

“At a time when the Group is embarking on a phase of brisk expansion, with the aim of becoming the  global reference in hotel industry, we are reaffirming our choice of responsible growth capable of  generating shared value for all”, said Denis Hennequin, Chairman and Chief Executive Officer of  Accor.

“With the PLANET 21 program, we are putting sustainable hospitality at the core of the
Group’s strategy, development and innovation. I am convinced that sustainable development will  lead us towards a new business model. PLANET 21 gives us a fantastic driver of competitiveness for  our brands, attractiveness for our customers and partners and loyalty for our employees”.

Since 1994, when Accor first established its Environment Department, the Group has adopted  numerous solutions to contribute to the development of local communities, reduce water and energy  consumption and limit the environmental footprint of its hotels. With PLANET 21, Accor is reinforcing  its determination to put sustainable development at the heart of its activities: 21 commitments that  involve customers, partners and employees in order to improve Accor’s sustainability performance.

For these reasons, the new PLANET 21 strategy includes a program to engage customers, inviting  them to contribute to the hotels’ actions and achievements. From making a reservation to staying  and or dining in Accor hotels, customers will discover a rich and diverse array of messages that will  encourage them to contribute actively to the hotel’s action through a few simple gestures.

The tone of the messages will be friendly and thoughtful, aimed at encouraging customers to participate without  ever making them feel guilty.

A new open online platform to share knowledge on hotel sustainability by Accor

Accor, the world’s largest hotel group and operator of brands such as Ibis, Novotel and Sofitel, said it had launched the online platform to make information on sustainability, including, research, surveys and case studies of good practice, available to any operator, whatever their size, for free.

The move coincides with the completion of a major piece of new independent research by Ifop on behalf of Accor that shows the vast majority of hotel guests are concerned by sustainable development.

Research findings
Accor’s executive vice president for sustainable development, Sophie Flak, said the findings confirmed there could be no more excuses for hotels not taking action on environmental, social and economic development.

“Sustainability is a very well known concept among hotel guests,” she said. “Discovery has gone; it is time for concrete action.”

The survey of 7,000 Accor guests across six countries, including the UK, France, Germany, Australia, Brazil and China, found that eight out of 10 hotel guests felt sustainable development was important to them. It also revealed that guests had high expectations for hotels to take action across four key areas: water, energy, waste and child protection.

But Flak said one of the most important findings of the survey was that a majority of guests now expect a hotel that implements sustainable policies to be a comfortable one to stay in.

“66 per cent of guests said a responsible hotel was a comfortable hotel,” she said. “No one can tell me now that they can’t set up a sustainable hotel because it will not be comfortable.”

Environmental targets
Accor, which operates 4200 properties across 15 brands in 90 countries and employs 145,000 staff, launched its own five-year sustainability programme, Earth Guest, in 2006. The programme, however, has only been partially successful in meeting its objectives. Accor set itself a target to reduce its energy by by 10 per cent between 2006 and 2010 but missed it by 4.5 per cent, while it only reduced paper waste by 53 per cent against a 70 per cent target. But it exceeded its target on water, cutting it by 12 per cent against a target of 10 per cent. It has yet to set targets on carbon emissions, said Flak, but will be doing so in a new environmental strategy the company will be announcing in early 2012.

Common standards
The release of the data, early next year, will coincide with the planned launch by the £3.7 billion international tourism industry of common standards to calculate and report on the carbon emissions of the sector.

Accor said findings of its latest research were now available on its open platform, Earth Guest Research. It wants other hotels to use it to adopt sustainable policies and said it plans to release several pieces of new research a year. In return, it is calling on other hotels to share their research and methodology so the whole industry can benefit.

“Sustainability can’t be handled by people who know nothing about it,” said Flak. “That is why we need these documents and facts.”

In September, the UN World Tourism Organisation launched an online toolkit to help hotels evaluate energy consumption, find renewable sources and cut their cost through improved efficiency.

via accor news | Accor creates open platform to share knowledge on hotel sustainability.

Exclusive from the Abu Dhabi Tourist Green World Forum: where sustainability matters

Posting directly from Abu Dhabi, where I have been invited  by our worldwide ambassador, the Green Sheikh, and our supporter Goumbook, in the person of Mrs. Tatiana Antonelli Abella, to attend to the World Green Tourism event, supporting them during the opening day which took place last Monday, Dec. 5th.

The Green Sheikh and HE Razan Khalifa Al Mubarak at WGT 2011

The morning conference was opened by the introduction of  HE Razan Khalifa Al Mubarak, Secretary General Environment Agency – Abu Dhabi (EAD) who actively supports responsibility and sustainability actions in Abu Dhabi and UAE respectful of the local environment and wildlife.

Immediately after our worldwide Ambassador HH Abdul Aziz bin Ali Al Nuaimi, aka the Green Sheikh, captured the audience with an engaging presentation, merging his life philosophy and his belief together with his support for the environment and with his many travel experiences and encounters with people of all races, cultures and social classes. From Antarctica to Brazil, Iceland and Australia via amusing anecdotes, the Green Sheikh skillfully showed the audience that we are all equal, no matter if men or women, adults or children, Christians or  Muslims or Jews or following other religions, rich or poor.

The presentation was accompanied by amazing images and he used the cardinal points as a guide for his presentation -N, E, S and W- each one having its own enhanced meaning: N as Nature, S as Social, E as Empowerment, and W as World. Because travellers too can make a better world, through a more aware, green and responsible tourism

To my great surprise – and I want to publicly thank the Green Sheikh for this- the Green Sheikh introduced the ECOFFEE platform to the audience, presenting it as a great opportunity for young entrepreneurs.

ECOFFEE as a “Sustainable entrepreneurship platform” was in fact coined together with the Green Sheikh during our first meeting some of months ago, while talking about  ECOFFEE’ services and projects, like the Franchising coffee shop, especially designed for those entrepreneurs who want to run a profitable, responsible and ethical business.

What I am witnessing here at the WGT event is the growing importance of the environment, sustainability and responsibility issues which are now actually transferred into daily business practices even in the Tourism industry – I am glad and proud to be among those who are actively supporting it each and every day with DESITA and ECOFFEE’s business practices.

Branded Sustainability Measurement System Save Hilton $74 Million

Global hospitality company Hilton Worldwide says it saved more than $74 million in 2010 across its portfolio of 10 hotel brands as a result of its sustainability measurement program, called LightStay.

Hilton Worldwide claims to be the first major multi-brand hospitality company to make sustainability measurement a brand standard, and the company reported the following results:

  • 6.6 percent reduction of energy use
  • 19 percent reduction of waste output
  • 3.8 percent reduction of water use
  • 7.8 percent reduction of carbon output

LightStay measures multiple utility and operational metrics such as energy, water, carbon, housekeeping, paper product usage, waste, chemical storage, air quality and transportation. In addition, LightStay features a “meeting impact calculator” element that calculates the sustainability impact of any meeting or conference held at a property.

Hilton recently added new features to LightStay that allow hotels to track projects, share best practices and communicate with one another through a social network dashboard. Thus far, LightStay has more than 1,200 projects in the system, which is expected to double by next year, as all of Hilton’s more than 3,750 properties are required to begin using LightStay by this December.

“LightStay has provided us with a platform to measure hotel performance and economic improvement, proving to be invaluable given today’s increased operational demands and resource constraints,” says Christopher J. Nassetta, president and CEO of Hilton Worldwide.

By 2014, Hilton Worldwide is committed to reduce energy consumption, CO2 emissions and waste output by 20 percent, as well as reduce water consumption by 10 percent from direct operations within the company’s owned hotels and corporate properties.

Over the next three years, Hilton says it will continue to invest in their owned assets to improve building performance. Projects will include the installation of energy-efficient chillers, boilers, motors, building automation systems, water reclamation systems, high-efficient windows and white roofs. The Hilton New York, for example, will be installing an onsite cogeneration system, which will offset 54 percent of its electrical needs and 33 percent of its thermal needs.

Hilton recently earned ISO 14001 certification for Environmental Management Systems, achieving one of the largest ever volume certifications of commercial buildings.

via Branded Sustainability Measurement System Save Hilton $74 Million | Sustainable Life Media.

New Sustainability Book Highlights Best Practices in Hotel Development and Operations

Sustainability is an important topic that affects every stage of hotel development and operation. Hotel Sustainable Development: Principles and Best Practices, published by the American Hotel & Lodging Educational Institute (AHLEI), provides hospitality professionals with a wealth of information about key factors to be considered when exploring sustainability.

Editors A.J. Singh, international lodging, finance and real estate associate professor in The School of Hospitality Business at Michigan State University, and Hervé Houdré, general manager of the InterContinental New York Barclay, and leading sustainable development experts identify emerging trends and discuss how sustainability affects regulatory, policy, development, architectural, financial, and operational issues. Each chapter presents important elements in the implementation of sustainable development to provide valuable insights to hotel investors, developers, owners, and lodging operators.

The book is divided into four sections:

  • Historical Context: Local and Global Perspective
  • Development and Investment Perspective
  • Hotel Corporate and Property Perspective
  • Operating Perspective

The overarching theme of the book follows John Elkington’s approach of the “Triple Bottom-line.” This is the most commonly accepted perspective of sustainable development by most businesses, as it comprehensively looks at sustainable development from three perspectives: People, Planet and Profit. The common theme across all the chapters is “value creation.” While value creation addresses all stakeholders in a hotel development or operation, the primary question that each chapter addresses is whether sustainable development metrics indicate financial incentives for investors, developers, owners, and lodging operators.

A number of hospitality organizations supported the publication of this book, including the International Society of Hospitality Consultants (ISHC), Hospitality Sales and Marketing Association International (HSMAI), Green Meetings Industry Council (GMIC), National Association of Hotel and Lodging Engineers (NAHLE), the U.S. Green Building Council (USGBC), and the Hotel Asset Managers Association (HAMA). (Source: Hotelnewsresource.com)

Norman Cescut’s Tweets: August 2011

In case you missed my tweets, here’s a summary of the most important ones.                  You are more than welcome to follow me on Twitter @norman_cescut to get real-time updates. Enjoy!

You are more than welcome to follow me on Twitter @norman_cescut to get real-time updates!

Lebanon’s hotels need to implement responsible hospitality

A great article by Omar J. Sakr, in the Hospitality News Magazine, gives a detailed picture of Lebanon’s Hotel industry as per the introduction of environmental practices.

The author talks about the major findings of his recent field research conducted in Lebanon between June 2010 and January 2011, which show that international hotel chains in Lebanon are more likely to implement environmental practices than local ones. This research also identified different barriers that are not allowing hotels to fully adopt environmentally friendly practices. The major identified barriers were the financial resources of the hotel, the lack of national infrastructure, the lack of awareness among managers and staff, the lack of awareness among guests, the lack of expertise in applying EMS (Environmental Management Systems), and finally the lack of compliance with the existing legislation, which is not compulsory in most of the cases.

75% of international chain hotels in Lebanon are implementing environmental practices with 50% of them implementing formal EMS; the results of the local and regional hotels have shown that only 16% of these hotels are implementing some types of environmental practices and the remaining hotels of this category are mostly implementing energy saving measures.

Not all the hotels managed by international chains are implementing what their mother companies have already achieved in other markets. They are likely to introduce different environmental practices and at varying levels. One of these hotels had not introduced any environmental action, while another hotel has a Responsible Business Manager; other hotels generally assigned environmental policies and practices to the engineering manager

The managers of international hotel chains showed more interest in implementing environmental practices then the managers of local hotels, mainly as a result of the culture of the mother company and the economies of scale at which their companies operate. It is worth pointing out that none of the rurally located hotels, which are individually owned, participated in the survey. The lack of environmental management is the most probable reason for this. The full article is available here.

A new sustainable design policy for Fairmont Hotels & Resorts

Fairmont Hotels & Resorts is expanding its green commitments through a new sustainable design policy. In addition to promoting the use of recognized green building certification systems such as LEED, the policy includes new environmental criteria and checklists for renovation and retrofit projects, environmental consultation during the design brief and construction process, and the creation of a green-build best practices repository for use by Fairmont’s hotels, engineers, developers, project leads, and architects.

“We literally wrote the book on hotel sustainability and have been focused on making our properties as environmentally sound as possible, says president, Chris Cahill. “Now, we’re instituting formal design and construction guidelines for our pipeline of new hotel projects and ongoing capital agenda. Environmental stewardship is part of Fairmont’s DNA and we want to ensure it’s evident in all phases of our business.”

The program has been implemented at two Fairmont hotels. Fairmont Pittsburgh, the brand’s first LEED-certified hotel, incorporates energy efficient lighting and appliances; enzyme waste systems; furnishings and other guestroom amenities made from recycled, organic, or sustainable material; and the use of paints, adhesives, sealants, carpets, and fabrics with no or low emissions. Meanwhile, the Savoy in London (pictured) has a waste management system, as well as a heat and power plant that reduces the hotel’s reliance on the national grid by approximately 50 percent.

The policy is part of The Fairmont Green Partnership program, allowing the Group to meet and exceed guest expectations of operational sustainability. It focuses on improvements in waste management, sustainability, and energy and water conservation at Fairmont’s properties, and innovative community outreach programs involving local groups and partnership. (Source: Hospitality design.com)

Luxury and sustainability… a trend we will see more of in China

URBN Hotels & Resorts announced plans for URBN Hotel Pudong, a new green hotel that will become the first positive-impact hotel in China. The hotel is slated to open Spring 2012.

In collaboration with Vanke, China’s largest residential real estate developer, URBN’s 20,000 square metre boutique hotel is part of a larger commercial, retail and residential development in the Sanlin district of Pudong in Shanghai. They have tapped Fumihiko Maki, the world-acclaimed Japanese architect whose current works include the United Nations building and World Trade Center Tower 4 in New York City, to design the project.

The development, which is estimated to cost RMB 312 million (US$47 million), will include 55 hotel rooms, 50 URBN serviced residences, and 4,500 square metres of dining, wellness and art spaces.

URBN created China’s first carbon-neutral hotel, the chic and hip URBN Shanghai in the Jingan district. URBN Shanghai is passionately committed to the environment and is at the forefront of the growing consumer eco-movement in China. URBN tracks the hotel’s entire carbon footprint and offsets it by purchasing carbon credits or investing in local “green” energy development and emission reduction projects. The hotel provides guests the option to find out their footprint during their stay and by donating trees to Jane Goodall’s Roots and Shoots foundation to offset.

For the new URBN Hotel Pudong, Jules Kwan, Managing Director of URBN Hotels indicated that “the aim is to make this hotel go beyond sustainability … the hotel will increase the biodiversity of the site, and will discharge water that is cleaner than the water from the city’s water supply.” The hotel hopes to get LEED and China Green Star certifications. Also, URBN Hotel Pudong aims to surpass the 35% energy savings target hit by URBN Shanghai. (Source: Red-Luxury)